Managed IT Services
Keep your business running smoothly with proactive, reliable Managed IT Services from Redigital. We monitor, maintain, and support your technology so you can spend less time dealing with IT issues and more time focusing on your business.
Our managed service plans are designed to fit your organization’s needs, whether you need essential IT support or a more comprehensive solution. With proactive monitoring, regular maintenance, and ongoing support, we help reduce downtime, address issues before they become major problems, and keep your technology working for your business.
| Offerings | Essential | Advanced | Complete |
|---|---|---|---|
| Alerting & Notification | Yes | Yes | Yes |
| Remote help desk support | Yes | Yes | Yes |
| Business-hours support | Yes | Yes | Yes |
| Endpoint monitoring | Yes | Yes | Yes |
| Patch management | Yes | Yes | Yes |
| Antivirus/endpoint protection | Yes | Yes | Yes |
| Monthly IT health check | Yes | Yes | Yes |
| Basic backup monitoring | Yes | Yes | Yes |
| Remote troubleshooting | Yes | Yes | Yes |
| Basic IT documentation | Yes | Yes | Yes |
| Microsoft 365 administration | Yes | Yes | Yes |
| 24/7 monitoring | Yes | Yes | Yes |
| Extended support hours | No | Yes | Yes |
| Server monitoring | No | Yes | Yes |
| Wi-Fi/network management | No | Yes | Yes |
| Vendor management | No | Yes | Yes |
| Hardware lifecycle management | No | Yes | Yes |
| Microsoft 365 backup | No | Yes | Yes |
| Advanced endpoint protection | No | Yes | Yes |
| Security policy enforcement | No | Yes | Yes |
| Conditional access configuration | No | Yes | Yes |
| MFA management | No | Yes | Yes |
| Vulnerability monitoring | No | Yes | Yes |
| Security incident alerting | No | Yes | Yes |
| Quarterly security review | No | Yes | Yes |
| Priority support | No | No | Yes |
| Unlimited remote support | No | No | Yes |
| Network management | No | No | Yes |
| Firewall management | No | No | Yes |
| Server management | No | No | Yes |
| Managed EDR/XDR | No | No | Yes |
| 24/7 security monitoring | No | No | Yes |
| Advanced email security | No | No | Yes |
| Identity protection | No | No | Yes |
* Not Included in the Essential Plan
- 24/7 live help desk
- Advanced cybersecurity monitoring
- SOC/SIEM services
- Managed firewall
- On-site support
- Microsoft 365 licensing
- Hardware/software costs
- Major projects
- Server administration beyond basic support
** Not Included in the Advanced Plan
- Major infrastructure projects
- Hardware/software licenses
- Microsoft 365 licenses
- New server deployments
- Office moves
- Large-scale migrations
- Major cybersecurity remediation
- After-hours emergency work unless specifically covered
*** Not Included in the Complete Plan
- Hardware
- Microsoft/cloud licensing
- Internet/telecom services
- Major projects
- New office construction/cabling
- Hardware replacement
- Third-party software
- Cybersecurity insurance
- Compliance certification/audits
- Penetration testing
- Major incident remediation beyond the included response scope
Strategic Services only on the Complete Plan
- Dedicated technology advisor
- Annual technology roadmap
- IT budget planning
- Hardware lifecycle planning
- Cybersecurity roadmap
- Vendor negotiations/procurement assistance